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Terms of Service

Each order you place is a legally enforceable contract. If you fail to pickup your order, you are still obligated to pay for your order. Orders will be held for 72 hours at the Food Web. It is the responsibility of the customer to arrange special pick-up with Food Web staff. If no special arrangements for pick-up have been made within 7 days of the original pick-up date, the order items will be donated.

We will inspect and pack all orders prior to distribution. In the event that product gets damaged during packing or is left out of your order, we will either refund you or provide a store credit.

We vet all vendors for appropriate food licensing, regulations, and safety. North Coast Food Web is responsible for handling and storing food in a safe manner and in accordance with all relevant guidelines. However, ultimately, food safety is the responsibility of each vendor, and the customers, once the customer receives their items. North Coast Food Web is not liable for harm caused by products sold through this marketplace. 

General Customer FAQ

What is the Customer Packing Fee? We are testing an optional tip system as replacement for the 5% customer packing fee. If you are able, please add a tip to contribute to the operating costs of our market. Thank you!

Can I change my order?
You can change any aspect of your order (products, quantities, payment method, etc.) from your shopping cart up until the order window closes. The "Resend Confirmation" button will send you an updated email confirmation. Confirmed orders are finalized when the order window closes. Your final confirmed order is an agreement to pick up and pay for your items - they are prepared, harvested, delivered to the Food Web, and packed just for you! 

How do I pay? 
To change or update payment, select "Update Payment Information" on the lefthand side of your shopping cart. Or click on your profile in the top right corner of the screen and head to "Account Activity" where you can permanently update your payment preferences. 

Credit and debit cards will be charged Thursday. Your order total may change if there was an issue with product harvesting/creation/etc., distribution, or if you ordered a product priced by weight. 

How does pick-up work?
Arrive at 1450 Exchange Street, Astoria, OR 97103, previously the Alignment shop, between 3pm and 7pm on Thursday. You will be greeted by a NCFW volunteer or staff member; all you have to do is give us your name and we will fetch your order for you and accept payment as necessary!

I have a question about my order. What do I do?
Email (market@northcoastfoodweb.org) or call us (971-326-0598) with your question. Please note: we are a small staff working in a small office, so please try to reach out to us before 5pm on Tuesday with order questions. We would love to help you!

My order total changed Thursday morning. What happened? 
You either ordered a product priced by exact weight (total can fluctuate up or down), or one or more of your items became unavailable for packing into your order (total will decrease). 

I picked up my order and an item was missing, or was in unsatisfactory condition. What do I do? 
Please let us know as soon as possible (market@northcoastfoodweb.org). If you can take a photo of unsatisfactory items, please do so that we can verify the condition. We want to make sure you received what you paid for in good condition.

 

Assistance Programs FAQ

How to use SNAP EBT, Double Up Food Bucks, FDNP/ Farm Direct $4 Checks

 

FDNP / Farm Direct $4 Checks 

  1. Put items in your cart. You can use a Farm Direct check for each $4 amount of fresh produce ordered. Remaining balance can be paid with cash, check, card, or SNAP EBT.

    TIP! From the products page, sort by Attributes for “FDNP eligible” to see only fresh produce that can be purchased with a Farm Direct / FDNP check.

  2. Change payment method to FDNP when confirming your order (Review & Confirm Order → Update Payment Information) OR add an Order Note that you would like to use an FDNP check. 

  3. Confirm your order. (We will be in touch via email with any questions.)

  4. Bring your FDNP checks and alternative payment method with you to pick-up on Thursdays. At this time, FDNP checks cannot be used for home delivery orders. 

 

SNAP / EBT (Supplemental Nutrition Assistance Program)

* Please note: We are temporarily unable to accept SNAP and Double Up Food Bucks: we have an appeal in place with the USDA to re-establish our SNAP permit at our new location. We appreciate your understanding and look forward to resuming these programs soon.