Terms of Service
Each order you place is a legally enforceable contract. If you fail to pickup your order, you are still obligated to pay for your order. Orders will be held for 72 hours at the Food Web. It is the responsibility of the customer to arrange special pick-up with Food Web staff. If no special arrangements for pick-up have been made within 7 days of the original pick-up date, the order items will be donated.
We will inspect and pack all orders prior to distribution. In the event that product gets damaged during packing or is left out of your order, we will provide a store credit.
We vet all vendors for appropriate food licensing, regulations, and safety. However, ultimately food safety is the responsibility of each vendor and North Coast Food Web cannot be held liable for harm caused by products sold through this marketplace. North Coast Food Web is responsible for handling and storing food in a safe manner and in accordance with all relevant guidelines.
Deposit return policy. Bottles and jars purchased through our site are subject to fee as specified during the product purchase. Please return these completely clean and labelled with your name to receive your deposit back on your account.
General Customer FAQ
What is the Customer Packing Fee? We are testing an optional tip system as replacement for the 5% customer packing fee. If you are able, please add a tip to contribute to the operating costs of our market. Thank you!
Can I change my order?
You can change any aspect of your order (products, quantities, payment method, etc.) from your shopping cart up until the order window closes. The "Resend Confirmation" button will send you an updated email confirmation. Confirmed orders are finalized when the order window closes. Your final confirmed order is an agreement to pick up and pay for your items - they are prepared, harvested, delivered to the Food Web, and packed just for you!
To change or update payment, select "Update Payment Information" on the lefthand side of your shopping cart. Or click on your profile in the top right corner of the screen and head to "Account Activity" where you can permanently update your payment preferences.
Credit and debit cards will be charged Thursday morning. Your order total may change if producers are not able to deliver them to us or if you had a product priced by weight.
How does pick-up work?
Arrive at North Coast Food Web in Astoria (1152 Marine Dr.), the Astoria Food Hub building in beautiful downtown Astoria, between 3pm and 7pm on Thursday, during the hour time slot that you choose when placing your order. If you cannot make this window of time, please just email us (email@example.com) or call our office 503-468-0921 as soon as possible and we will arrange for pick-up. Pick-ups will be distributed through the front end (Marine Dr. entrance) of the Astoria Food Hub building. Enter the front two glass doors and approach the volunteer at the table to the left as you enter the Astoria Food Hub. We will fetch your order for you and accept payment as necessary.
I have a question about my order. What do I do?
Email (firstname.lastname@example.org) or call us (503-468-0921) with your question. Please note: we are a small staff working in a small office during COVID, so please try to reach out to us before 5pm on Tuesday with order questions. We would love to help you!
My order total changed Thursday morning. What happened?
You either ordered a product priced by exact weight (total can fluctuate up or down), or one or more of your items was not delivered to us by the vendor or was otherwise damaged (total will decrease).
I picked up my order and an item was missing, or was in unsatisfactory condition. What do I do?
Please let us know as soon as possible. If you can take a photo of unsatisfactory items, please do so that we can verify the condition. We want to make sure you received what you paid for in good condition.
Assistance Programs FAQ
How to use SNAP EBT, Double Up Food Bucks, FDNP/ Farm Direct $4 Checks
FDNP / Farm Direct $4 Checks
Put items in your cart. You can use a Farm Direct check for each $4 amount of fresh produce ordered. Remaining balance can be paid with cash, check, card, or SNAP EBT.
TIP! From the products page, sort by Attributes for “FDNP eligible” to see only fresh produce that can be purchased with a Farm Direct / FDNP check.
Change payment method to FDNP when confirming your order (Review & Confirm Order → Update Payment Information) OR add an Order Note that you would like to use an FDNP check.
Confirm your order. (We will be in touch via email with any questions.)
Bring your FDNP checks and alternative payment method with you to pick-up on Thursdays. At this time, FDNP checks cannot be used for home delivery orders.
SNAP / EBT (Supplemental Nutrition Assistance Program)
Oregon Trail Card
We accept SNAP EBT (also known as food stamps), which can be used to pay for food or plant starts that grow food.
When you register as a customer, please choose SNAP as your preferred payment method. You can split the final payment and also pay by cash, card, or check (please include these details in your order notes if possible.
Search SNAP eligible items by going to the sidebar on the left of the Products menu, and clicking "SNAP eligible" under Attributes.
Once you put items in your cart, your cart will show a "SNAP eligible" total at the bottom. Any difference between the total and SNAP eligible total should be paid with another form of payment when you arrive to pick up your order.
To pay, bring your card with you to pick-up. We will swipe your card and ask for your PIN. The cardholder should be present.